Shipping Policy
Shipping Information
At shopfamoi.com, we strive to provide a seamless and reliable shipping experience for our customers. Below, you'll find important details about our shipping methods, delivery times, and associated charges.
Shipping Destinations
We currently offer shipping to Malaysia for online orders. If your location is not listed, please contact our customer support team to explore alternative options.
Order Processing Time
Once your order is successfully placed and payment is confirmed, we will process and ship it within 1 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We partner with trusted courier services to ensure the safe and timely delivery of your order. The shipping method available for your location will be displayed during the checkout process. Our standard shipping options include:
- Standard Shipping: Estimated delivery time of 1-3 business days.
Please note that delivery times may vary depending on your location, external factors such as logistics and unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on the weight and destination of your order. The exact shipping cost will be displayed during the checkout process before finalizing your purchase. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order and track its progress.
Delivery Issues and Support
If you encounter any issues with your delivery or have questions about your order, please contact our customer support team at famoi.my@gmail.com or Whatsapp us at +601113131061. Our dedicated team will be happy to assist you and provide updates regarding your shipment.